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Privacy and Policy


Privacy Statement Regarding Customer and Online User Information

At Santa Grand Hotels, we are dedicated to protect your privacy and safeguard your personally identifiable information. We strive to create an experience that is responsive to our guests’ needs by using your information with care and responsibility.

Santa Grand Hotels are committed to respect privacy and putting in place the appropriate policies and procedures to safeguard our customer and online user information.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience during your relationship with us. We wish to help you make informed decisions, so please take a moment to read the sections below.

Information On this website

Contained within this website are data on a number of service, food and beverage and entertainment providers as well as general travel information. Every care has been taken to check and verify the quality of each outlet, as well as the accuracy of all pricing, location & other relevant information. However, as each respective vendor is a third party and does not fall within the control or governance of Santa Grand Hotels, we are not responsible for individual experiences at these respective attractions / facilities. All information is provided as-is and should not necessarily be considered an endorsement.

Information We Collect
Santa Grand Hotels collect information about guests and visitors to our web sites so that we can provide an experience that is responsive to our guests’ and visitors’ needs.

Information may be collected as part of:

  1. fulfilling reservation or information requests,

  2. registering for promotion or program membership,

  3. responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations).

We endeavor to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, e-mail address, telephone number and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests (e.g., health conditions that require special room accommodations).

Santa Grand Hotels may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.


Collection & Use

Santa Grand Hotels Management is fully committed to provide you with information about the collection and use of personally identifiable information (PII) furnished by, or collected from, visitors while using our web sites. It is our practice not to ask you for information unless we need it or intend to use it to facilitate in having good customer interaction.

Our primary purposes for collecting your PII are as follows:

  1. providing services such as processing a transaction through Micros-Fidelio, our secured online hotel booking system provider (e.g., making a reservation or fulfilling a request for information)

  2. marketing and communications with you in relation to the promotions and services offered by:

    1. Santa Grand Hotels

    2. other trusted third parties performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns and/or promotional activities.


As part of our commitment to keep you informed, we may e-mail and/or call to notify you of Latest News and Promotions at Santa Grand Hotels only if you opt-in to receive such information via email and/or telephone. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications.

In some cases, your permission will be implied from the nature of the service requested or transaction undertaken. Your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic Protection Act.)

We usually keep customer information for maximum of seven (7) years unless otherwise requested by the customer or imposed or deemed necessary by law.


Santa Grand Hotels may use cookies, invisible pixels, and web beacons to obtain information about you while visiting our websites. A cookie is a very small text file that is sent to your browser from a web server and temporarily stored on your computer’s hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to Santa Grand Hotels website.

Cookies are designed to save you time because they help us to provide you with a customized experience without you having to remind us of your preferences each time you return to our web pages. Santa Grand Hotels cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.

Cookies (which are temporarily stored by either Santa Grand Hotels or Micros-Fidelio, our strategic secured online hotel booking system provider) can also help us provide you with a personalized on-line experience in the following ways:

  1. they remember your user name and password for future visits so log-in is easier and faster

  2. they ensure you are provided with the appropriate frames and content they ensure you obtain all requested information

  3. they help us deliver communications that are relevant and responsive to your request, interests and location

Santa Grand Hotels cookies (if in use) are limited to our web sites only, and are not designed to follow you when travelling on the Internet after leaving Santa Grand Hotels web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future.

Santa Grand Hotels also use invisible pixels, sometimes called web beacons, to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Santa Grand Hotels may use this information to improve marketing programs and contents.

We are committed to legalities of online transaction and adhere to good online business practices, not to configure anything on the customer or online user’s computer without the prior’s consent; we do not distribute any malicious content, application or add-ons and will never do such act.


In order to anticipate your needs, Santa Grand Hotels provide links to other web sites for your convenience and information. We cannot be held responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Santa Grand Hotels will protect your information on Santa United International Holdings Pte Ltd owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a Santa Grand Hotels brand, or web sites not controlled or authorized by Santa Grand Hotels. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.


If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Santa Grand Hotels in the future, you can contact us:

By email:                        

By phone:                                 (65) 6298 8889



Santa Grand Hotels may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing personnel and service providers. Updated versions will be posted on our web site and date stamped so that you are always aware of the Privacy Statement was last updated.

This privacy policy is updated on March 08, 2019.

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