Dear Valued Guests,
We miss you and hope to see you again. As always, Santa Grand is committed in ensuring the well-being, safety and health of our guests and staff. We continue to work closely with the government authorities and adhere to their latest regulations and advisories. In this light, we have put in place new and enhanced measures to ensure your safety, health and comfort.
01 HOTEL ENTRANCE
The hotel entrance will be exclusively accessed by hotel guests only. Non-registered guests will not be allowed to enter the hotel unless it is for the purpose of checking-in with prior hotel reservation.
Every guest will be required to complete a health declaration and temperature checks. Temperature above 37.5 will be turned away.
02 ARRIVAL
All arriving guests will be required to wear their masks when entering the hotel and maintain a safe distance when in contact with hotel staff. Hand sanitizers are provided at the front desk for use after registration.
03 GUEST ELEVATOR
In compliance with safe distancing requirements, our elevator capacity is limited to 4 passengers, unless all the passengers are from the same family.
04 GUEST ROOMS
During your stay, our housekeepers will be limiting their access to the guest rooms. Our housekeeping team will access the room every 3rd day of your stay to carry out deep room cleaning and sanitizing.
05 COMMON AREAS
We have increased the cleaning frequency of all common areas in the hotel, in particular the sanitation frequency of high touch areas, to ensure a clean and safe environment for our guests. Hand sanitizers can also be found at the front desk in the hotel lobby.
06 HOTEL TEAM
All hotel staff have received training on and are familiar with the enhanced health, safe distancing and cleaning procedures.
07 SWIMMING POOL
In line with government regulations on safe distancing, the hotel swimming pool area will remain closed until further notice to safeguard the health of our guests.
08 CHECK OUT
All room key cards will be sanitized upon guests’ check-out, and all guests rooms will be cleaned and sanitized in preparation for the arrival of the next guest.
We are ready to welcome you back and we look forward to serving you and your loved ones again!
Stay Safe,
Team Santa Grand Hotel East Coast
Our Front Desk & Housekeeping Heroes
